<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[CX LANE]]></title><description><![CDATA[Transforming Service with Heart]]></description><link>https://www.cxlane.com.au/blog</link><generator>RSS for Node</generator><lastBuildDate>Sat, 19 Sep 2026 13:04:02 GMT</lastBuildDate><atom:link href="https://www.cxlane.com.au/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[What ice taught me about customer expectations...]]></title><description><![CDATA[A cup full of ice. A displeased customer. A new perspective.]]></description><link>https://www.cxlane.com.au/post/what-ice-the-frozen-water-kind-taught-me-about-customer-expectations</link><guid isPermaLink="false">6a853b7e6e0912670a09e895</guid><pubDate>Wed, 19 Aug 2026 05:23:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/11062b_e7672aeed4fe41e2b426e2469de19b27~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Ashtin Brechelt</dc:creator></item><item><title><![CDATA[When "saving on staff" actually costs you money...]]></title><description><![CDATA[A Real Conversation. Defeated Staff. Two resignation letters sitting in drafts.]]></description><link>https://www.cxlane.com.au/post/there-is-nothing-i-can-do</link><guid isPermaLink="false">6a77dca52dc76a37da429551</guid><pubDate>Tue, 11 Aug 2026 01:55:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/nsplsh_088d7d124ce1477eba5eb801ce661cac~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Ashtin Brechelt</dc:creator></item></channel></rss>