1 x Mystery Shop

• Evaluates real customer experience
• Identifies strengths and gaps
• Provides actionable insights for improvement

2 x 1:1 Leadership Coaching Sessions

​Service Foundations
• Curating your customer experience

Continuity Session
• Understanding your staff
• Analysis of current internal service culture
• Mapping future service culture

3 x Staff Workshops

Workshop 1: Values Driven Service
• This is all about Mindset
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Workshop 2: Conflict & Resolution
• Shifting beliefs and building skills
• How to have restorative conversations
• CXLANE Methodology
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Workshop 3: Resilience and Wellbeing
• The key to it all!
• Tools/strategies to manage stress and avoid burnout

ADDITIONAL RESOURCES

26 Micro-Activities for staff wellbeing and culture development

• Perfect for quick meetings or end of sift debriefs
• Comes with instructions on how to use effectively

Module: How you hire IS your culture
• Online Training
• Yours to keep
• Hire for culture and staff retention

 

Digital & Printable Workshop Templates

• To develop new staff members

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6 months 1:1 In Work Support Coaching

• 1:1 sessions via phone/teleconference with individual staff as needed *limits apply

 

 

 

 

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