Privacy Policy
CX LANE (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
This Privacy Policy explains how we collect, use, disclose and store your personal information when you interact with our website, services, booking systems, payment systems and social media channels.
Business Details
Business Name: CX LANE
ABN: 37 167 040 891
Registered Owner: Ashtin Brechelt
Location: Queensland, Australia
CX LANE provides business coaching, consulting and related support services.
What personal information we collect
We may collect personal information including:
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Full name
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Phone number
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Email address
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Business email address
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Business details
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Information relating to your business operations
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Sensitive or confidential business information voluntarily provided during coaching or consulting sessions
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Information relating to staff members, business owners or stakeholders where relevant to providing services
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Payment and transaction information
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Website usage information and analytics data
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Communications between you and CX LANE
Sensitive information will only be collected where reasonably necessary for providing our services and with your consent where required by law.
How we collect information
We may collect information when you:
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Visit our website
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Submit an enquiry form
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Book appointments
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Purchase services
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Subscribe to emails or updates
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Communicate with us by phone, email or social media
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Participate in coaching sessions or workshops
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Interact with linked third-party platforms
Information may also be collected automatically through cookies, analytics tools and website technologies.
We collect, hold and use personal information for purposes including:
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Delivering business coaching and consulting services
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Managing appointments and bookings
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Processing payments and invoices
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Communicating with clients
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Improving our services and customer experience
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Maintaining business records
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Website administration and analytics
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Sending service updates or relevant business communications
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Meeting legal and regulatory obligations
We only use personal information for purposes reasonably related to our services and business operations.
Why we collect your information
Third-Party Services
We use trusted third-party providers to operate aspects of our business and website, including:
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Wix (website hosting and functionality)
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Setmore (appointment booking system)
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Stripe (payment processing)
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Social media platforms including Facebook, Instagram, LinkedIn and others
These third-party providers may collect, store or process personal information in accordance with their own privacy policies.
We are not responsible for the privacy practices of external websites or platforms linked through our website.
Third-party privacy policies:
Wix: https://www.wix.com/about/privacy
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Setmore: https://www.setmore.com/privacy-policy
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Stripe: https://stripe.com/au/privacy
Cookies and Website Analytics
Our website may use cookies, analytics tools and similar technologies to:
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Improve website performance
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Understand visitor behaviour
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Enhance user experience
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Support marketing and advertising activities
You can usually modify your browser settings to refuse cookies, however some website features may not function correctly if cookies are disabled.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
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Password-protected systems
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Secure third-party platforms
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Restricted access to information
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Secure payment processing through Stripe
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Encrypted or protected cloud-based systems where applicable
While we take reasonable precautions, no transmission or storage system can be guaranteed completely secure.
Storage and Security of Information
Disclosure of Personal Information
We may disclose personal information to:
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Service providers assisting our business operations
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Payment processors
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Booking and scheduling providers
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IT and website support providers
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Professional advisers including accountants or legal advisers
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Government authorities where required by law
We do not sell personal information to third parties.
Overseas Disclosure
Some third-party service providers may store or process information outside Australia. By using our website or services, you acknowledge that your information may be transferred overseas in accordance with applicable privacy laws.
Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or outdated.
To request access or corrections, contact us using the details below.
Complaints
Changes To This Policy
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can attempt to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. Updated versions will be published on our website.